Refund policy
Due to the perishable nature of frozen food and strict food safety standards, we do not permit any returns or exchanges.
We take the safety and quality of our products very seriously. If you observe any of the following issues upon receiving your order:
- Bloated or swollen pouches
- Rancid or unusual odors
- Any other significant quality deviations
Please get in touch with us immediately at info@silversky.com.sg
To help our team investigate and resolve the issue quickly, kindly provide the following details:
- Batch Number
- Expiry Date
- Supporting Media: Photos and/or videos of the affected products.